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Tomopop Business Report: The Japanese market price wars photoI had the inkling that when Amiami opened up its store to the international market, something would have to change. For fans of the Japanese toy and figure market, retail price was a fact of life. With exchange rates hitting all-time highs and the worldwide economy spiraling downward, consumers were left with little alternatives other than to pay the prices or simply be without.

However, a price war would soon erupt between the two major exporters, along with a new store opening its doors to the market. By simply existing, Amiami has dramatically changed the Japanese figure export market for the better. Hit the jump to find out how.The two main Japanese hobby export sites, Hobby Link Japan and Hobby Search, have had a good grip on the market. Both retailers have a great variety of stock and were able to stave off most competitors, as they were either too small or not able to stock new releases quickly enough. The two, save for shipping options and 5% discounts, were indistinguishable from each other.

However, the grip on the market would be threatened by the introduction of Amiami to the export market. Already Japan's largest internet figure shop, Amiami was already in the minds of many as it carried a large stock and offered discounts that non-Japanese collectors deeply envied. When these discounts became available to the world market, many, including myself, jumped to the newly-opened retailer.

I wondered as to what would be the effect on the two major sites. Since Amiami opened last October, there have been a number of changes seen on both sites.



HLJ has had a number of great sales to entice customers back. Everything from free EMS shipping, deeper than usual discounts on excess inventory and regularly themed sales are just a few of the examples. Probably the most notable is their push in Early-Bird specials. Traditionally, HLJ only offers a 5% discount of pre-orders for a limited time. In just the past month, HLJ has increased this discount to 10-15%, depending on the item. This is a practice I wouldn't think would have been done, sans competition from Amiami.

The other major competitor in the market is Hobby Search. How Hobby Search stood out to many was by offering a 5% discount off the retail price. An obstacle to many though was their shipping, as they only offerred EMS as their sole shipping option, thus negating some of the savings they offered to begin with.



Since Amiami has opened, Hobby Search has done much of the same things that HLJ has, offering better sales and pre-order bonuses of 10-20% off. The best news for many is that Hobby Search has finally given us the option of SAL shipping. Although slower, it lessens the blow of the cost of shipping overseas.

Amiami has certainly opened up the market and made its impact felt immediately. Since October, we've watched as the big three compete against one another, trying top the previous' move in order to keep their customer base.

If there's any indication as to what's going to happen in the future, I don't anticipate one business going under any time soon due to the increased competition. HLJ and Hobby Search each have a customer base that swears by them and will continue to purchase from them. While Amiami has yet to match the number of items in its catalog for international purchase, HLJ and Hobby Search will continue to thrive off of its selection and brand loyalty.



The ultimate question will be whether or not the current state of the economy can sustain brand loyalty in niche marketplaces. Brand loyalty was certainly hit fiercely by the economic downturn in normal merchant markets, but we've yet to see whether or not it can effect this unique one.

As to what will be the next step for any merchant, it will have to be a race towards event-limited and Japan-only exclusive merchandise. None of the three have really made a real entry into this market except for one upstart, Otacute. It would be my prediction that Otacute will be the next major exporter, as they are the sole exporter who has dedicated real attention to these sought-after limited items. Although there are other retailers that do provide these items, these outlets are not a large enough factor to influence this particular market yet.



Due to the nature of limited items however, it is not a source of competition among the three major exporters due to such small production numbers. However, Otacute will rapidly gain marketshare among the three powers should they continue this pace. In addition, Otacute has rapidly built a reputation as a good retailer with excellent care for their customers. However, the only shot that can be thrown against them is the practice of paying for goods before they are released, something that no other major retailer does.

As sluggish as the world market and conversion rates are, now is the best time to be a consumer due to the advanced competition, better pricing, and attention being given to such a niche market. The only winners in this price war will be us, the fans and collectors.
Tomopop Business Report: The Japanese market price wars photo
Tomopop Business Report: The Japanese market price wars photo
Tomopop Business Report: The Japanese market price wars photo
Tomopop Business Report: The Japanese market price wars photo


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Legacy Comments

HLJ while being the most expensive, has one of the biggest selections and when they have a sale the prices are amazing. Also the most flexible with orders (can add preorders to instock items, and split orders).
Hobbysearch has the next biggest selection. They also tend to restock more frequently than the other stores, at least in my experience.
Amiami is easily my current favorite if I want something new, best prices and they offer sal, but they don't keep a huge stock of some things (and they sell fast) and restocks are infrequent.
Otacute I feel is the most dollar friendly with costs in dollars. Frequently have decent sales, and you can preorder items along with in stock ones. Hooray for also working as a proxy service (though their price is a touch more than most proxies). Boo on having the slowest SAL shipping I've yet experienced, which I believe is due to their recycling of other products boxes. Good sales however, though their selection is very much anime girl oriented.

Also OMG OMG OMG Pegasus tenma on sale!
I feel the same as chopa. Each site has good features, and I actually use all of them (except for Otacute) to order. HLJ and AmiAmi actually have the same prices if you use SAL on HLJ, so it's good for when AmiAmi runs out of stock, which it usually does. Hobby Search has awesome restocks, and HLJ has an awesome ordering system, and usually holds stock longer than other places.

I've never considered Otacute before though..
All of these stores great but I like Otacute the most because they have good prices, offer exclusives, offer several shipping options, and have great customer service. But they don't require advance payment for their pre-orders. I don't know where you got that from. Their main con is that they don't combine orders unless you put all items in the same cart during checkout. The good thing is that they plan to change this sometime soon. Another con would be how their pre-order prices differ from their in-stock prices. They usually charge $5-$8 more on pre-orders. They lower the price when the items becomes available. Most stores do the opposite and charge more when the item has been released.

AmiAmi comes in second because they have good discounts and reasonable shipping costs. They have the best customer service and I like that you can combine orders. Their main con is that they don't have a menu screen that shows the status on your orders. Everything is done through email. Another con would be how fast their stock sells. They rarely have any re-stocks too. :(

I would rank HLJ third because they offer SAL on all items and allow you to cancel pre-orders. The main issue I have with them is that they have long processing times. Their system doesn't stay up to date and there can be long delays when they have holidays. This can be a problem when they have a sale and lots of people have ordered one item. They will process orders on a first come first serve basis which shouldn't be the case if they actually kept their stock up to date. But I noticed they're trying to improve this so kuddos to them.

Hobby Search comes in last because they don't inform you how much shipping will cost. You get to find out once you check your bank/credit card account which is totally bogus. Their SAL is kind of lame too because they only offer it on a few items. But I do like that they label which items qualify for SAL. I wish AmiAmi did that. I do have to give them some credit for having a point system. It's a smart way of keeping their regular customers.
Thanks for the write-up! Don't have enough experience to really comment; only that I have a bunch of pre-orders with AmiAmi as the prices have all been way better!
Without a doubt, it's AmiAmi all the way with me. I have never had a chance to deal with Hobby Search as they didn't like my debit card 3 years ago and moved on to ordering from HLJ. It wasn't until recently that I heard about AmiAmi, from here of course! Since then, AmiAmi has been the sole seller for me, as they are the only ones that have a wide selection on the Touhou figures and products I love. Only thing they lack are the nendo's which I have pre-orders with at Otacute, so I will see how processing and ordering from them will be soon, I hope as long as nothing goes wrong with me getting my Marisa from them.
Otacute is my new favorite thing ever. Not having to pay on the spot to pre-order suttf: yes plz! I just discovered them about 2 weeks ago and I've already bought a Nendoroid Drossel and and pre-ordered 5 figures coming out within the next few months.

It seems like the limited editions stuff is dominating right now and Otacute has that market by the ballsack, which is totally fine by me.
Yeah, I've been giving more of my business to Amiami just because their discounts--they're like the Amazon of figures or something. I'm still using Hobby Search and HLJ too--I don't want Amiami to turn into some kind of monopoly, and HS and HLJ have always done right by me--but when it's a 2000 yen swing from ordering at Amiami versus the other two, I'm going to go with Amiami.

The one thing Amiami lacks that the other stores have is an account you can log in to and cancel preorders or check what you have on order. Right now you just have to hold on to your e-mails to keep track (please correct me if I'm wrong and there is a Your Account section at Amiami.)
By the way--does Tomopop have anybody on the ground in Japan? It would be nice to get an interview with somebody at Amiami, to let us know what the process was here, why they finally went international, why they waited so long, etc.
I haven't made an order with AmiAmi because they don't allow cancellations, on the other hand HLJ let's you cancel an item at any time without charging you. This is an important option for me because sometimes real life can give you a curve ball, and money is tight.

Hobby search lets you cancel but it's a bit harder since you have to email filling out a form, and remember what you pre ordered.

To me HLJ has an easy to use account to keep track of your items/what you can do to cancel with a list/check mark box. If you want to change your payment, you can edit it in as well. It's way more convenient.

Hobby search has a point system to where you could use your points if you order a lot. HLJ doesn't have this point system, which is unfortunate because I could of saved up a lot of points from HLJ.

I tend to get a little bit mad when hobby search sends a huge box for small stickers and ONE pin. I don't mind SAL and waiting a little longer but it's kinda a tad too much. I have to reuse/recycle my boxes. It's kinda wasteful.

I haven't pre ordered from Amiami because I haven't experienced how their shipping is like and I'm used to ordering from Hobby search and HLJ. They haven't let me down so far.

I have to say I like Tokyo Hunter's way of pre orders special limited only items are the best. I like to pay in full first and pay for shipping later. It's shipped fast and the shipping is reasonable. I would buy more if I could get more limited and rares from Japan that aren't sold elsewhere.

I would like if HLJ had a newsletter updating me when their pre orders opened like hobby search. I find out some items are harder to pre order for because their date for pre orders open later than most sites.

I try to avoid Otacute. Just my personal preference.


I order a fair bit for myself and also on behalf of friends so there was a _significant_ amount of business coming through my account on hobby search. Then I saw AmiAmi through tomopop and decided to check out the equivalent pricing. Suffice to say like most people I do not particularly like being charged a significantly higher price just because of lack of competition.

I contacted Hobby Search and explained my predicament, I expressed that I would rather continue my business dealings with them if they are able to adjust pricing to be more competive against their competition. For outstanding orders this equated in the hundreds of dollars difference in savings in outstanding orders, significant business for them and significant savings on the purchase. I stressed that I would rather stay with them if they could assist a long standing customer and if they could not it would be difficult to maintain business with them if their pricebook did not come to accurately reflect the new market. espeacially since the new competition was not really new to them but new in the western market.

Where I'm from all customers are important large and small and I at least expected some communication at least, but they did not reply and they just cancelled all outstanding orders I had with them with nary a peep leaving me in the lurch with some outstanding orders I had made on other people's behalf.

I am still not in the slightest least impressed by how they handled that and all business since has gone through AmiAmi, HLJ and Hobbyfan.
The figure prices from shop to shop aren't much of a concern to me. What bothers me is the soul killing price to ship from Japan, driving me to order more from retailers in the US.
@clutch_steinberg- Correct. Amiami does not give you a way to check your "account." However, if you send them an email asking what all your preorders are, they will very rapidly respond with an email detailing your upcoming preorders, listed by release date. They generally respond to emails within a few hours.

Re: shipping: Amiami, Otacute, and HLJ have never failed me. Otacute also always throws in a little bonus collectible, usually a zipper pull or phone strap. There's also a little piece of paper with the name of the person who packed your items. Not a big deal, but nice touches. I've never dealt with HS.

Re: cancellations: If you request it from Otacute, for whatever reason, they will let you get away with it ONCE. Maybe. Amiami will quickly cancel any preorder, without question. I've never had to cancel with HLJ, so no idea. Again, I've never dealt with HS.

Overall, I prefer Amiami for preorders, while the others are nice for either exclusives, or stuff which Amiami no longer stocks.
While I previously used HLJ almost exclusively, since last year when I increased the number of items I tend to order, I've been going with Hobby Search. With direct price comparisons, Hobby Search is usually cheaper and that's before you add in their points discounts. Plus, they're really flexible with cancellations and order combination. The EMS shipping they use is not cheap but when you combine a month's worth of items into one shipment, it can help a lot. I would only go to HLJ these days if they had something that no one else did.

Of course, now that Amiami has launched their international site, Hobby Search has some big competition. I've found with almost every pre-order item I've wanted since they opened their new site, Amiami has been cheaper than HLJ and Hobby Search (even with the HS points). So I've placed quite a few pre-orders with Amiami. I've only had 2 shipments so far but they were able to use SAL for both. While Hobby Search now offers SAL, almost no figures are eligible which makes it useless for a lot of customers, myself included. The downside to Amiami's SAL shipping is that they add 700 yen to the base cost for registration and "handling". Still, it's cheaper than EMS. They just shipped an SAL package to me for 1,980 yen. It would have cost 2,800 base with EMS so there is still some savings there. So, Amiami sounds great, right? So far, I haven't had any problems with them but there are some downsides. They don't have ANY way to check order status on their site. Feels like the 90s or something. Also, they say they don't allow cancellations but seeing as how they don't invoice you until the items are ready, you could probably cancel items if you really needed to (they may not like you though). And, as others have pointed out, their stocks are rather limited and sell out quickly.

So, yeah, Amiami is not perfect but is currently my store of choice. I've looked at Otacute before but really saw no reason to use them over HS or Amiami. Wasn't aware they had limited edition items though so I'll be watching them more ^^.


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