Hey guys. So I come with a question I would like serious answers to please. Figured it involves anime enough to post.
My malls anime store unfortunately sells some pretty obvious bootleg stuff, from the figures to the plush to the scrolls...
I've pointed this out to them, and they have denied it twice, as well as lied to me about providing nendo Ciel's box and accessories upon purchase (they're selling him out of the box by himself,long story)
I have emailed and spoke in person to the malls customer service center, only to be told they "talked with the store" and that was as much as they could do. From there, I contacted the Better Business Bureau about the store's counterfeit inventory, only for THEM to tell me "they don't handle those types of issues. Thanks BBB.
This is really starting to tick me off, as I keep seeing unsuspecting anime fans being ripped off by poor quality, bad prices, and really, not even getting the full figure! By far the worst item I've seen is the cheerful Japan miku nendoroid sitting on their shelves :/ REALLY??

Anyway, before I explode from anger at this store, which I could easily go into great detail about, I'll just get on with my question.

Where do I go from here? Who do I need to contact to get SOMEONE to check these guys out? I would love to see them removed from the mall altogether. Please please help me out here, you have no idea how irritating this is! Any help at all is sooo appreciated!

(I apologize for any typos, using my dads iPad since my computer pretty much kicked the bucket.)