Apparently open flames aren't the only thing capable of changing the color of MattyCollector's giant 20" Stay Puft Marshmallow Man (based on the iconic last-second character from the original Ghostbusters movie) as at least figures are purportedly turning yellow with age.
As I'm personally unaffected (because I can put a price on this piece of nostalgia and said price is a lot less than the $70+ that Mattel wanted), I was completely unaware of this mildly humorous (but likely aggravating) issue. At the same time it's one of those weird stories that just needs to be shared.
Mattel's explanation is for Yellow Marshmallowgate is follows:
The Stay Puft Marshmallow Man figure was fully tested and approved prior to being offered for sale. The figure passed all standard product tests, as well as a specialized test specific to the new foam material used. The yellowing some figures have experienced didn’t appear until a number of months after the product's release. The yellowing is due to an unforeseen chemical reaction between the paint and material used in its construction.
And being the stand-up guys that they are (and probably because the number of complaints is far greater than they let on), Mattel is offering a refund (cash only, no exchanges) for those affected with instructions depending on where the figure was bought:
[i]If You Purchased at MattyCollector.com for Pickup at SDCC
For orders that were placed during the voucher pre-sale and picked up at the MattyCollector.com booth at SDCC, please call 1-877-GO-MATTYor email MattyCollector.CS@digitalriver.com. Our agent will look up your original order and arrange for the product to be picked up at our expense and returned to our warehouse. When the product is received at our warehouse, a credit for the original purchase price will be issued on the card you used to place the order. No refunds will be issued without the defective product being returned to us.
If You Purchased at the MattyCollector.com SDCC Booth
For those customers who purchased the figure directly at the MattyCollector.com booth at SDCC, please call 1-877-GO-MATTYor email MattyCollector.CS@digitalriver.com. Our agent will create a ticket and arrange for the product to be picked up at our expense and returned to our warehouse. When the product is received at our warehouse, a check for the original purchase price will be issued and mailed to you at the address you provided to the agent. No refunds will be issued without the defective product being returned to us.
If You Purchased at MattyCollector.com During Our Post-SDCC Sale
For orders that were placed during the post-SDCC sale at MattyCollector.com and shipped directly to you, please call 1-877-GO-MATTYor email MattyCollector.CS@digitalriver.com. Our agent will look up your original order and arrange for the product to be picked up at our expense and returned to our warehouse. When the product is received at our warehouse, a credit for the original purchase price and shipping will be issued on the original card you used to place the order. No refunds will be issued without the defective product being returned to us.[/i]
Was anybody here actually affected? I recall Matty doing a follow-up sale involving a price drop as well as that one grab bag promotion which may have included them but I can't recall if anybody on-site has one of those big, yellow whales (or white whales, if unaffected by the issue).