Koto? KOTO?! >:l

Back in June I pre-ordered the ArtFX Hiei from the main Kotobukiya store site, Kotous.com. The figure is or was set to be released in August but here we are in the second week of September and I haven't received any notification regarding the shipment or a delay despite them having charged my credit card about two-three weeks ago. The thing I don't get is though that many of the American and Japanese 3rd party-retailers have the figure in-stock but the Kotous people, being the first party vendors here, haven't even bothered to update their site with the figure's status. It still says it's only pre-order and it will be available in August.

My question is, has anyone done business with that site before? And if so, have you encountered something similar to this? Maybe I'm being a little impatient here but usually when I'm charged for a pre-order I expect to receive some news regarding an estimate for the figure's shipment or whathaveyou. I've also sent them an email asking them what's going on with my order but there's been no response so far and it's been a little annoying to say the least.

I know for sure I'm never doing business with them ever again and just sticking to more reliable sites like Anime-Island, BBTS, or HLJ.